Frequently Asked Questions

Please contact us. We are always here to help.

What is Roast Shop Coffee?

We roast coffee in small batches with clean energy, plant trees for our customers and donate to climate causes.

How does it work?

The more you order the more goes to climate causes. Production is carbon neutral and we take carbon out of the climate supporting tree planting.

What kinds of questions will you ask during the process?

Just open an account with us using an email address. We don’t keep payment details it’s processed via the well recognized payment processor – Stripe.

How is the coffee selected?

Coffee is a seasonal product like any food. For the best tasting, freshest coffee we only select our beans seasonally.

How do you source the coffee?

We work with specialist coffee importers who support Fair Trade and Rain Forrest Alliance.

Can I cancel my subscription?

Yes any time at any point. If you wish you can pause. There is no contract.

What if I am not satisfied with the coffee you sent? Can I return it?

If you are not happy you can keep the batch of coffee, but let us know the problem and we can tailor the next batch to suit you.

Physical Address

Byker Enterprise Centre

Newcastle Upon Tyne

Work Hours

Monday to Friday: 7am – 7pm

Weekend: 10am – 5pm

Email Address

Phone Numbers


Climate and Coffee

Study after study has laid out the threat climate change poses to the coffee industry. Rising temperatures will bring drought, increase the range of diseases and kill large swaths of the insects that pollinate coffee plants. About half of the land around the world currently used to produce high-quality coffee could be unproductive by 2050, according to a recent study in the journal Climatic Change.

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